Terms and Conditions
GENERAL CONDITIONS OF SALE AND SERVICES OF REPREP
REPREP
having its registered office at
Zuidlaan 22, 2111 GC in Aerdenhout, the Netherlands.
Chamber of Commerce: 95957928
VAT-id: NL005177883B60
General e-mail address: info@reprep.me
Website: https://www.reprep.me
Article 1 - Definitions
In these general terms and conditions, the following definitions apply:
REPREP: REPREP and/or its affiliated companies.
Customer: Any party that uses REPREP as intermediary to request repair services for consumer goods.
Repairer: An independent third-party professional repairer, who performs the repair of consumer goods.
Agreement: The agreement between REPREP and the Customer regarding facilitation for repair services.
Repair Service: The repair of consumer goods carried out by a Repairer, as facilitated by REPREP.
Article 2 - Applicability
2.1. These general terms and conditions apply to all offers, quotations, agreements, and services provided by REPREP.
2.2. REPREP reserves the right to amend these terms and conditions at any time. Customers will be notified of any changes. In such case, the Customer is entitled to terminate the agreement.
2.3. Any general conditions of the Customer are expressly excluded.
2.4. If the terms of an Agreement deviate from these general conditions, the Agreement shall prevail.
Article 3 - Role of REPREP
3.1. By using REPREP’s services, the Customer authorises REPREP to act as an intermediary to facilitate the repair process between the Customer and a Repairer.
3.2. The Customer acknowledges that REPREP does not perform the repairs and does not assume liability for the quality or outcome of the repair.
3.3. REPREP may offer transportation services to collect and return the item on behalf of the Customer.
3.4. REPREP is not responsible for the quality, outcome, or durability of any repair performed by a Repairer, nor for any guarantees or warranties. If the Customer has a complaint regarding a repair, REPREP will facilitate communication with the Repairer but does not guarantee a resolution. REPREP may assist in mediating a solution at its discretion but is not obligated to provide compensation or service correction.
Article 4 - Offer, Formation, and Confirmation of the Agreement
4.1. Any offer or quotation provided by REPREP, whether on its platform, website, or through any other communication, is non-binding and may be subject to modification or withdrawal at any time before acceptance by the Customer.
4.2. The Customer enters into an Agreement with REPREP upon explicit acceptance of a service request via the REPREP platform, confirmation email, or any other form of written acceptance.
4.3. An Agreement is deemed concluded when REPREP confirms the Customer’s service request in writing or when REPREP begins performing the requested service, such as arranging transportation or forwarding the repair request to a Repairer.
4.4. The Customer will receive a confirmation of the Agreement upon registration of their request, provided that a valid email address is supplied.
4.5. If an Agreement is concluded, the Customer cannot unilaterally modify or cancel it unless explicitly allowed under these Terms and Conditions or agreed upon in writing by REPREP.
Article 5 - Prices and payment
5.1. All prices quoted are inclusive of VAT and other governmental levies unless stated otherwise. REPREP reserves the right to change its prices periodically.
5.2. REPREP reserves the right to modify pricing at any time. If a price change occurs after the Customer has booked a repair, the Customer may cancel before the repair process starts.
5.3. The Customer will only be charged for a repair if the Repairer successfully repairs the item. If the Repairer determines that the item cannot be repaired, the Customer will not be charged for the repair, and the item will be returned. However, any applicable transportation and assessment fees remain payable and are non-refundable.
5.4. Some Repairers may charge an assessment fee to determine whether an item can be repaired. The Customer will be informed in advance if an assessment fee applies. This fee is non-refundable, even if the item is deemed non-repairable.
5.5. The total price of the repair, including any applicable assessment fees, will be communicated to the Customer before any charges are made.
5.6. Payment must be made via bank transfer, iDeal or cash within 14 days of the invoice date. In the event of late payment, the Customer will be in default by operation of law and will be required to pay statutory interest (within the meaning of Article 6:119(a) of the Dutch Civil Code) with effect as from the invoice date.
5.7. The Customer shall pay all judicial and extrajudicial costs that REPREP may incur due to the fact that the Customer fails to fulfil its obligations properly and on time.
5.8. The Customer has no right of suspension of any of its payment obligations.
Article 6 - Obligations of the Customer
6.1. The Customer has a duty to cooperate with REPREP and to ensure the timely supply of any information, which is or may be necessary for the execution of the Agreement.
6.2. The Customer is responsible for ensuring that any information supplied is accurate, complete and reliable (also if this is information has been provided by or through another party). REPREP may at all times legitimately rely on the information provided by the Customer.
6.3. The Customer must ensure the item is available for pickup at the agreed-upon time and location.
6.4. If the Repairer determines the item is irreparable, REPREP will return the item to the Customer, and no repair fee will be charged. However, any applicable transportation and assessment fees will remain payable.
6.5. The Customer is responsible for any unpaid charges, and failure to pay may result in additional costs, including storage fees and legal collection costs.
Article 7 – Cancellation and refunds
7.1. The Customer may cancel the Agreement from the date the Agreement is concluded until the item is picked up by REPREP for transportation to the Repairer.
7.2. Once the item has been picked up by REPREP, the Agreement can no longer be canceled.
7.3. If the Customer cancels the Agreement before the item is picked up, any pre-paid amounts for the repair will be refunded.
7.4. If the Customer has (partially) paid for the repair service with a discount code or voucher, the corresponding refund will be issued in the same form, rather than a monetary refund.
Article 8 - Performance of services
8.1. REPREP may make deliveries and issue partial invoices in connection with them.
8.2. Delivery and pick up terms and times quoted or agreed shall not be considered to be a final deadline.
8.3. If the Repair Service takes longer than specified, the Customer will be notified by REPREP.
8.4. REPREP undertakes to execute the Agreement to the best of its ability, with due observance of the Customer's legitimate interests, but shall not guarantee the achievement of any result that is envisaged.
Article 9 - Complaints; expiry period
9.1. The Customer shall inspect the repaired item immediately after delivery and shall verify whether the services have been rendered in a satisfactory manner.
9.2. Any complaint of the Customer regarding incorrect or incomplete fulfilment of the service shall be submitted to REPREP in writing within eight (8) days of the date on which the services were or should have been rendered. If the complaint is not submitted to REPREP within this term, the Customer no longer has claim against REPREP regarding incorrect or incomplete fulfilment of the service.
9.3. The Customer shall include a clear and accurate description of the Complaint. Lodging a complaint shall not relieve the Customer from its payment obligation.
9.4. If REPREP considers a complaint to be well-founded, it will facilitate a resolution between the Customer and the Repairer. If the Repairer is unable or unwilling to correct the issue, and if no reasonable resolution is possible, REPREP may, at its discretion, credit the purchase price paid by the Customer for the repair service. Any refund decisions are subject to REPREP’s review and do not affect the Customer’s legal rights under Dutch consumer law.
Article 10 - Liability for damage
10.1. REPREP shall not be liable for any damage suffered on the part of the Customer, unless the damage results from intent or wilful recklessness exclusively on the part of REPREP’s executive staff.
10.2. The Customer shall report the damage it has incurred to REPREP in writing as quickly as possible but within eight (8) days after the damage was caused or became known. Any damage not reported within this term shall not be eligible for compensation.
10.3. All legal claims of the Customer against REPREP relating to the facilitation of services will prescribe after one (1) year, counted from the date the issue was first communicated to REPREP in writing. This limitation does not affect the Customer’s statutory rights under Dutch consumer law.
10.4. The Customer will indemnify REPREP against third-party claims arising directly from the Customer’s misuse of REPREP’s services, intentional misconduct, or breach of these Terms and Conditions, unless the claim is unrelated to the Customer’s actions. Before enforcing indemnification, REPREP must reasonably demonstrate that the claim resulted from the Customer’s actions.
Article 11 - Additional Provisions
11.1. Intellectual Property: Any trademarks, logos, or content related to REPREP remain the exclusive property of REPREP.
11.2. Data Privacy: All rights with respect to any data that REPREP provides under the Agreement to the Customer, belong and shall continue to belong to REPREP (unless REPREP decides otherwise). The Customer does not have the right to use this data for any purposes other than the performance of the Agreement. As soon as possible after being requested by REPREP, the Customer shall either destroy data or surrender data to REPREP.
11.3. Force Majeure: In the event of force majeure (clause 6:75 DCC) on the part of either party, the performance of the Agreement shall be fully or partly suspended for as long as the situation of force majeure continues, without either party being liable for payment of any compensation to the other party. If the force majeure situation is reasonably expected to continue for more than three (3) months, or has already lasted for three (3) months, the other party may dissolve the Agreement by registered letter effective immediately and without recourse to the courts, without thereby creating any rights to compensation.
11.4. Assignment; outsourcing
The Customer may not assign any of its rights and obligations under the Agreement or contract out the performance thereof to third parties without the prior written permission of REPREP.
REPREP is entitled to engage persons who are not associated with it for the purpose of executing the Agreement. REPREP is not liable for damage or loss caused by acts or omissions of these other persons engaged by it.
11.5. Invalidity of one or more provisions: If any provision of these Terms and Conditions or the Agreement is found to be invalid, unlawful, or unenforceable, this shall not affect the validity or enforceability of the remaining provisions. In such a case, the invalid or unenforceable provision shall be replaced with a legally permissible provision that reflects the original intent as closely as possible, considering the purpose and scope of the Agreement.
Article 12 - Governing Law and Jurisdiction
12.1. These terms and conditions are governed by Dutch law.
12.2. Any disputes shall be settled by the District Court of Noord-Holland, location Haarlem.